How to delete your SOSAN account
How to delete your SOSAN account from within the app, step by step. Doctor and hospital accounts follow a separate procedure, with a seven-day suspension first.
GUIDE FOR PATIENTS
Step 1Open the app
Find the SOSAN app on your home screen or in your phone’s app menu.
Tap the SOSAN icon to open it.
Step 2Go to your account profile
Once in the app, go to the My profile tab in the navigation bar.
Step 3Find the account deletion option
In the My profile tab, look for the option labelled Delete account.
Step 4Confirm your identity
For security reasons, you must confirm your identity before deleting your account. This involves:
- Entering your password.
- Confirming your email address or phone number.
Step 5Delete the account
Once your identity is confirmed, you will be able to delete your account.
- Read carefully the information shown about deleting your account.
- You will be asked to give a reason for the deletion (answering is optional).
- If you are sure you want to delete your account, tap Confirm.
Step 6Deletion confirmation
After confirming, you should see a message telling you your account has been successfully deleted.
You may also receive a confirmation email.
GUIDE FOR DOCTORS AND HOSPITALS
Users with a doctor or hospital account cannot delete their account directly: they must first suspend their services for seven (07) days before being able to delete their account permanently.
Step 1Open the app
Find the SOSAN app on your home screen or in your phone’s app menu.
Tap the SOSAN icon to open it.
Step 2Go to your account profile
Once in the app, go to the My profile tab in the navigation bar.
Step 3Find the suspend my account option
In the My profile tab, look for the option labelled Suspend my account.
Step 4Confirm your identity
For security reasons, you must confirm your identity before suspending your account. This involves:
- Entering your password.
- Confirming your email address or phone number.
Step 5Delete the account
Once your identity is confirmed, your account will be suspended for a period of seven (07) days.
After those seven days, you will be able to delete your account.
- Read carefully the information shown about deleting your account.
- You will be asked to give a reason for the deletion (answering is optional).
- If you are sure you want to delete your account, tap Confirm.
Step 6Deletion confirmation
After confirming, you should see a message telling you your account has been successfully deleted.
You may also receive a confirmation email.